Veelgestelde Vragen (FAQ)
How can I track my order?
You will receive a tracking link via email once your order has been shipped.
What is the delivery time?
Delivery time varies by product and location, usually within 2-5 business days.
Can I return my order?
Yes, you can return unused products within 14 days. See our returns policy for details.
How do I contact customer service?
You can reach us by email or phone. See below for our contact details.
Do you offer a guarantee on the fireplaces?
Yes, all our fireplaces come with a standard factory warranty.